-William and the SOCĪ small number of customers may have experienced trouble reaching our webmail services from approximately 2:30pm to 3:30pm. We are also going to review the configuration of our load balancer so we can prevent problems like this from happening in the future. Since connections to the problematic server were slow and not completely failing, our load balancer thought the server was still running correctly and didn’t pull it out of rotation for live traffic. Coincidentally the server in question was scheduled to be replaced today. One of the servers in our webmail cluster started experiencing issues which caused connections to be slower then normal and may have led to browser timeouts. This morning at approximately 10:00 AM a small number of customers may have experienced issues when connecting to our webmail cluster.
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June 2023
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